Privacy Policy

Travel Visa Portal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

This Privacy Policy should be read in conjunction with our Terms and Conditions.

We collect several types of information in connection with the Service:

Information you provide directly: When you create an account, place an order, or contact us, you may provide us with personal information such as your full name, date of birth, nationality, passport number and details, email address, phone number, billing address, and payment information.

Information collected automatically: When you use the Service, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this information.

Information from third parties: We may receive information about you from third-party partners, such as identity verification services, payment processors, and analytics providers, to the extent permitted by applicable law.

We use the information we collect for the following purposes:

• To process and manage your visa applications and related orders.
• To create and manage your account.
• To communicate with you about your orders, account, and the Service, including sending order confirmations, status updates, and support responses.
• To send you marketing communications, where you have consented or where we have a legitimate interest in doing so.
• To improve and personalise the Service.
• To comply with legal obligations and enforce our Terms and Conditions.
• To detect, prevent, and address fraud, security issues, and technical problems.
• To conduct analytics and research to better understand how users interact with the Service.

We do not sell your personal information. We may share your information in the following circumstances:

Government authorities: To process your visa application, we must share your personal information with the relevant government authorities and immigration agencies of the destination country.

Service providers: We share information with trusted third-party vendors who assist us in operating the Service, including payment processors, cloud hosting providers, identity verification services, customer support platforms, and analytics providers. These vendors are contractually obligated to protect your information and may only use it as directed by us.

Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Service and to improve your experience. Cookies are small data files stored on your device that help us recognise you on return visits and understand how you use our Service.

We use the following types of cookies:

• Essential cookies: Required for the Service to function properly.
• Performance cookies: Help us understand how visitors interact with the Service by collecting and reporting information anonymously.
• Functional cookies: Allow the Service to remember your preferences and provide enhanced features.
• Targeting/advertising cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process the information. When your information is no longer needed, we will securely delete or anonymise it.

We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls and authentication requirements, regular security assessments, and employee training on data protection.

While we take reasonable steps to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information and are not responsible for the actions of third parties who may obtain unauthorised access to it.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal information, subject to certain exceptions.
• Restriction: The right to request that we restrict the processing of your information in certain circumstances.
• Portability: The right to receive your personal information in a structured, machine-readable format.
• Objection: The right to object to the processing of your information for direct marketing purposes.
• Withdrawal of consent: Where processing is based on your consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your own, including the United States and other countries where our service providers operate. These countries may have different data protection laws than your country. We take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected to the standard described in this Privacy Policy.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete such information.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, use, and disclose; the right to delete your personal information; the right to opt out of the sale or sharing of your personal information; the right to correct inaccurate personal information; and the right to non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please visit our Notice at Collection or contact us at [email protected].

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Effective Date" at the top of this page and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Mailing address: 1309 Coffeen Avenue Ste 1200, Sheridan, Wyoming 82801, USA